Support

Knowledge Base is designed to make finding the answers you need to use the IVET Portal simple and to make troubleshooting easy. Trainers and Coordinators can quickly access everything you need to get started.

Knowledge Base aims to introduce you to the key features and functions of our Portal to give you an overview of how to manage your classes and your Students with IVET.

Knowledge Base include:

• Step-by-Step Guides: Instructions for performing specific tasks on Portal and related to interaction between Trainers, Coordinators and Students with detailed directions.
• Common Issues: address FAQs users might encounter with step-by-step solutions. 

• Contact Options: Information on how to contact customer support if the knowledge base does not resolve the issue, including links to chatbot, email, and phone support.

• Article Ratings & Feedback for Improvement: Encouraging customers to rate articles, helping IVET identify the areas that need improvement, enhancing customer experience journey while working with us.

• New Feature Guide: ensuring that customers can understand, adopt, and utilize new feature effectively

• Trending topics categorey: common seasonal issues arising over time.

To view full Knowledge Base articles, click here

If you’re can't find the instruction you need or still can't solve your issue after trying the steps, you can email us at admin@ivet.edu.au, call us on 1300 000 823 and our helpful Customer Service Officers will be able to assist you.