---
title: How to request Credit Transfers for Students (as a Trainer/Coordinator)
description: This guide provides step-by-step instructions for trainers and coordinators on how to submit, monitor, resubmit, and cancel Credit Transfer (CT) requests via the Portal.
---

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# How to request Credit Transfers for Students (as a Trainer/Coordinator)

## This guide provides step-by-step instructions for trainers and coordinators on how to submit, monitor, resubmit, and cancel Credit Transfer (CT) requests via the Portal.

Below is a breakdown of the key actions you can take when managing Credit Transfer (CT) requests. You can click on the link to go directly to the section you wish to view:

[**I. How to submit a new Credit Transfer (CT) request**](https://trainerportal.ivet.edu.au/en/how-to-request-students-credit-transfer-as-trainer#how-to-create-a-new-CT-request)

[**II. How to resubmit an unsuccessful CT request**](https://trainerportal.ivet.edu.au/en/how-to-request-students-credit-transfer-as-trainer#how-to-resubmit-an-unsuccessful-CT-request)

[**III. How to cancel a CT request**](https://trainerportal.ivet.edu.au/en/how-to-request-students-credit-transfer-as-trainer#how-to-cancel-a-CT-request)

### **I. How to submit a new Credit Transfer (CT) request**

### **1. Access the Request Credit Transfer Page**

- Firstly, navigate to the **Trainer Dashboard,** then scroll down to locate the class that includes the student applying for CT, and click **Go to Class.**

![Picture1-Nov-21-2025-04-32-30-1930-AM](https://trainerportal.ivet.edu.au/hs-fs/hubfs/Picture1-Nov-21-2025-04-32-30-1930-AM.png?width=670&height=295&name=Picture1-Nov-21-2025-04-32-30-1930-AM.png)

- Then click on **Class Management**

**![Picture2-Nov-21-2025-04-32-24-8459-AM](https://trainerportal.ivet.edu.au/hs-fs/hubfs/Picture2-Nov-21-2025-04-32-24-8459-AM.png?width=670&height=299&name=Picture2-Nov-21-2025-04-32-24-8459-AM.png)**

- You will be taken to the **Student Progress** overview and can click on **Request Credit Transfer** to start a new request**.**

*![ảnh mới 4](https://trainerportal.ivet.edu.au/hs-fs/hubfs/%E1%BA%A3nh%20m%E1%BB%9Bi%204.png?width=670&height=295&name=%E1%BA%A3nh%20m%E1%BB%9Bi%204.png)*

### **2. Create the CT Request**

Once you arrive on the **Request Credit Transfer** page, to prepare the submission:

 a. Tick the relevant checkboxes to select the student(s) and unit(s) that you wish to apply the CT to.

![ảnh mới 1](https://trainerportal.ivet.edu.au/hs-fs/hubfs/%E1%BA%A3nh%20m%E1%BB%9Bi%201.png?width=670&height=293&name=%E1%BA%A3nh%20m%E1%BB%9Bi%201.png)

b. If you wish to apply a CT for **all students** for a **particular unit**, simply tick the checkbox located directly next to the unit name. This will automatically apply the corresponding checkbox for all students in the class for that unit.

![ảnh mới 2](https://trainerportal.ivet.edu.au/hs-fs/hubfs/%E1%BA%A3nh%20m%E1%BB%9Bi%202.png?width=670&height=304&name=%E1%BA%A3nh%20m%E1%BB%9Bi%202.png)

c. Once you have finished choosing the units and students, scroll down and follow these steps: 

![32MB](https://trainerportal.ivet.edu.au/hs-fs/hubfs/32MB.png?width=670&height=292&name=32MB.png)

(1) Click **Browse** to upload the required evidence files (e.g., Statement of Attainment, Record of Results...) that support the CT request.

- - Note: The total size must not exceed approximately **32MB**.
    - You can remove an uploaded file using the **(x)** icon.

(2) Next, a **Note is required** to explain or clarify details about the request. 

*![ảnh số 9](https://trainerportal.ivet.edu.au/hs-fs/hubfs/%E1%BA%A3nh%20s%E1%BB%91%209.png?width=670&height=313&name=%E1%BA%A3nh%20s%E1%BB%91%209.png)*

(3) Then tick the checkbox as confirmation of the statement "**I confirm that..."**

(4) Finally, click **Submit** to finalise the request.

***![ảnh mới 3](https://trainerportal.ivet.edu.au/hs-fs/hubfs/%E1%BA%A3nh%20m%E1%BB%9Bi%203.png?width=670&height=225&name=%E1%BA%A3nh%20m%E1%BB%9Bi%203.png)***

- - After clicking **Submit**, the **Request CT Submission** pop-up window will appear.
    - You can review the unit(s) and student(s) selected.
    - If all details are correct, click **Proceed** to finalise the submission**.**

\*Note: If you request a CT for a unit that is in progress, there will be a "REQUEST CREDIT TRANSFER SUBMISSION" pop-up as below

![Picture2-May-04-2026-08-49-59-8790-AM](https://trainerportal.ivet.edu.au/hs-fs/hubfs/Picture2-May-04-2026-08-49-59-8790-AM.png?width=670&height=285&name=Picture2-May-04-2026-08-49-59-8790-AM.png)

This action will override the student's current progress. Once it is confirmed, click **Proceed** to finalise the submission.

### **3. Tracking the status of submitted CT requests**

Once you have submitted the request, the system will automatically notify the IVET Admin team, and it will be initially moved into a review queue.

From there, the status of each request will be displayed under the corresponding unit and student, as seen below: 

![ảnh mới 5](https://trainerportal.ivet.edu.au/hs-fs/hubfs/%E1%BA%A3nh%20m%E1%BB%9Bi%205.png?width=670&height=287&name=%E1%BA%A3nh%20m%E1%BB%9Bi%205.png)

The status types are as follows:

**a. Pending** - this means the request is currently awaiting the IVET Admin team's review.

**b. In Progress** - means that IVET's Admin team has started reviewing and processing the request. 

After the team has reviewed your request, there are two possible outcomes:

**c.  CT:**  The CT request has been approved and successfully processed, no further action is required.

**d.  Unsuccessful:**  The CT request has not passed IVET's quality and compliance checks, in which case: 

- A **Resubmit** button will appear underneath the status, allowing you to rectify and resubmit the request.
- You will also be informed by email that the request was unsuccessful and the reason why. Remember to check your spam or junk folder if necessary.

![Picture27-Nov-21-2025-06-35-45-8035-AM](https://trainerportal.ivet.edu.au/hs-fs/hubfs/Picture27-Nov-21-2025-06-35-45-8035-AM.png?width=670&height=323&name=Picture27-Nov-21-2025-06-35-45-8035-AM.png)

---

### **II. How to resubmit an unsuccessful CT request**

If the CT request was initially unsuccessful, you can easily revise and resubmit it by following the steps below: 

### **1. Access the Unsuccessful CT Request**

- You can access unsuccessful requests by clicking the link provided in the notification email.

*![Picture10-Nov-21-2025-04-32-29-8350-AM](https://trainerportal.ivet.edu.au/hs-fs/hubfs/Picture10-Nov-21-2025-04-32-29-8350-AM.png?width=670&height=323&name=Picture10-Nov-21-2025-04-32-29-8350-AM.png)*

- The link will navigate you to the **Request Credit Transfer** page, where you can click on the **Resubmit** button showing under the status "Unsuccessful".

![ảnh mới 6](https://trainerportal.ivet.edu.au/hs-fs/hubfs/%E1%BA%A3nh%20m%E1%BB%9Bi%206.png?width=670&height=284&name=%E1%BA%A3nh%20m%E1%BB%9Bi%206.png)

### **2. Update and Resubmit**

By clicking on **"Resubmit",** the **Request CT re-submission**  pop-up window appears: 

(1)  In this box, it will include the reason why the CT request was initially unsuccessful. 

(2) Once finished reviewing the reason, you can click **"Browse"** to re-upload the corrected or additional evidence file(s). Remember, you can also remove a file using the **(X)** icon. 

(3) Finally, click **Proceed** to resubmit.

Once resubmitted:

- The request status will return to **Pending** again**.**
- The IVET Admin team will review the updated submission.

*![32MB resubmit](https://trainerportal.ivet.edu.au/hs-fs/hubfs/32MB%20resubmit.png?width=670&height=597&name=32MB%20resubmit.png)*

### **III. How to cancel a CT request**

The Portal also allows trainers to cancel pending CT requests.

Note: If the IVET Admin team has started processing a request (in which case the CT status will shown as **In Progress**), cancellation will not be possible via this page and you will need to contact IVET directly via your SRO or by emailing admin@ivet.edu.au. 

**![ảnh mới 11](https://trainerportal.ivet.edu.au/hs-fs/hubfs/%E1%BA%A3nh%20m%E1%BB%9Bi%2011.png?width=670&height=299&name=%E1%BA%A3nh%20m%E1%BB%9Bi%2011.png)**

**1. Cancel a CT request** 

A **Cancel** button will only appear when there is at least one **Pending** or **Unsuccessful** CT request for the unit. 

These steps below guide you through the cancellation process:

 a. Firstly, access the **Request Credit Transfer** page as guided in [Access the Request Credit Transfer Page section.](https://trainerportal.ivet.edu.au/en/how-to-request-students-credit-transfer-as-trainer#access-the-issue-credit-transfer-page)Then select **Cancel previous request(s)**.

![ảnh mới 12](https://trainerportal.ivet.edu.au/hs-fs/hubfs/%E1%BA%A3nh%20m%E1%BB%9Bi%2012.png?width=670&height=286&name=%E1%BA%A3nh%20m%E1%BB%9Bi%2012.png)

 b. There a checkbox will appear under each pending/unsuccessful status. You can tick the checkbox to select the requests you wish to cancel.

![ảnh mới 13](https://trainerportal.ivet.edu.au/hs-fs/hubfs/%E1%BA%A3nh%20m%E1%BB%9Bi%2013.png?width=670&height=299&name=%E1%BA%A3nh%20m%E1%BB%9Bi%2013.png)

\*Note: If a unit has more than one pending or unsuccessful request, you can tick the checkbox under the unit to apply the tick to all students:

![ảnh mới 14](https://trainerportal.ivet.edu.au/hs-fs/hubfs/%E1%BA%A3nh%20m%E1%BB%9Bi%2014.png?width=670&height=299&name=%E1%BA%A3nh%20m%E1%BB%9Bi%2014.png)

c. Once all selections have been made, scroll down to the bottom of the page and click **Confirm Cancellation**. 

*![ảnh mới 15](https://trainerportal.ivet.edu.au/hs-fs/hubfs/%E1%BA%A3nh%20m%E1%BB%9Bi%2015.png?width=670&height=314&name=%E1%BA%A3nh%20m%E1%BB%9Bi%2015.png)*

*Note: only click "Confirm Cancellation", ignoring all other buttons.* 

d. A **Cancel pending CT Request** pop-up window will then appear.

Review the information carefully to ensure you have selected the right units and students (you wish to cancel the request for), and:

(1) Provide a **reason for the cancellation** 

(2) Finally, click **Proceed** to complete the cancellation process.

![ảnh mới 16](https://trainerportal.ivet.edu.au/hs-fs/hubfs/%E1%BA%A3nh%20m%E1%BB%9Bi%2016.png?width=670&height=342&name=%E1%BA%A3nh%20m%E1%BB%9Bi%2016.png)

### **2. After Cancellation**

Once the cancellation is successful:

- You will see a message confirming: **“Cancelled request successfully.”**
- The students' enrolment status for the units will revert to NYS.

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