--- title: How to Log In & Troubleshoot Password Issues as Coordinator or Dual Role (Both Trainer & Coordinator) description: This article walks you through how to log in to the IVET Portal as a Coordinator or Dual Role (Trainer and Coordinator). It also explains how you can troubleshoot common login issues and reset your password if you’re unable to access your account. --- [Skip to content](https://trainerportal.ivet.edu.au/en/how-to-log-in-troubleshoot-password-issues-as-coordinator-or-dual-role-both-trainer-coordinator#main-content) English Show submenu for translations ![Ivet-Logo\_1.png\]](https://trainerportal.ivet.edu.au/hs-fs/hubfs/Ivet-Logo_1.png?height=45&name=Ivet-Logo_1.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to ivet.edu.au](https://ivet.edu.au/) [Go to ivet.edu.au](https://ivet.edu.au/) IVET Knowledge Base: Your Go-To Resource for information about IVET & Portal Support - There are no suggestions because the search field is empty. 1. [Trainer and VET Coordinator Portal Knowledge Base](https://trainerportal.ivet.edu.au/en?hsLang=en) 2. [Login & Navigation](https://trainerportal.ivet.edu.au/en/login-navigation?hsLang=en) 3. [Login (as Both Coordinator & Trainer)](https://trainerportal.ivet.edu.au/en/login-navigation?hsLang=en#login-as-both-coordinator-trainer) # How to Log In & Troubleshoot Password Issues as Coordinator or Dual Role (Both Trainer & Coordinator) ## This article walks you through how to log in to the IVET Portal as a Coordinator or Dual Role (Trainer and Coordinator). It also explains how you can troubleshoot common login issues and reset your password if you’re unable to access your account. This article is organised into four sections to help you resolve access issues step by step. You can use the links below to navigate directly to the section you want to view: 1. [How to Log In to the IVET Portal](https://trainerportal.ivet.edu.au/en/how-to-log-in-troubleshoot-password-issues-as-coordinator-or-dual-role-both-trainer-coordinator#how-to-log-in) 2. [How to Troubleshoot Common Login Issues](https://trainerportal.ivet.edu.au/en/how-to-log-in-troubleshoot-password-issues-as-coordinator-or-dual-role-both-trainer-coordinator#How-to-Troubleshoot-Common-Login-Issues) 3. [How to Reset Your Password](https://trainerportal.ivet.edu.au/en/how-to-log-in-troubleshoot-password-issues-as-coordinator-or-dual-role-both-trainer-coordinator#reset-password) 4. [How to Contact IVET for Support](https://trainerportal.ivet.edu.au/en/how-to-log-in-troubleshoot-password-issues-as-coordinator-or-dual-role-both-trainer-coordinator#contact-IVET)   ### **1. How to Log In to the IVET Portal** When accessing the Portal for the first time, you’ll receive an email asking you to create a password for your account. Click the link in the email to set your password. ![Picture18-Jan-19-2026-08-57-20-5101-AM](https://trainerportal.ivet.edu.au/hs-fs/hubfs/Picture18-Jan-19-2026-08-57-20-5101-AM.png?width=670&height=327&name=Picture18-Jan-19-2026-08-57-20-5101-AM.png) For future logins, use these login details to access the Portal by following the instructions below. **1.1)** You can access the login page in two ways: **a)** Open your internet browser and navigate to [https://myportal.ivetinstitute.com.au/](https://myportal.ivetinstitute.com.au/?__hstc=240914524.52842b839a54b8acead448278d204d07.1741329370475.1766736749946.1767153443600.89&__hssc=240914524.6.1767153443600&__hsfp=860557325) It’s important to select the correct role when logging in. If you have a **Coordinator Only** or **Dual Role (Trainer and Coordinator)**, make sure you choose to log in **as a Coordinator**. ![Picture10-Jan-19-2026-08-02-48-6323-AM](https://trainerportal.ivet.edu.au/hs-fs/hubfs/Picture10-Jan-19-2026-08-02-48-6323-AM.png?width=670&height=315&name=Picture10-Jan-19-2026-08-02-48-6323-AM.png)   **b)** Alternatively, you can go to our website [https://www.ivetinstitute.com.au/](https://www.ivetinstitute.com.au/?__hstc=240914524.52842b839a54b8acead448278d204d07.1741329370475.1766736749946.1767153443600.89&__hssc=240914524.6.1767153443600&__hsfp=860557325) and select **Portal Login** from the top-right corner. From the dropdown menu, choose **Coordinator** if you have a **Coordinator Only** or **Dual Role (Trainer and Coordinator)**.   ![Picture8-Jan-07-2026-07-12-12-6176-AM](https://trainerportal.ivet.edu.au/hs-fs/hubfs/Picture8-Jan-07-2026-07-12-12-6176-AM.png?width=670&height=335&name=Picture8-Jan-07-2026-07-12-12-6176-AM.png) If you have a **Trainer only** role, select **Trainer** when logging in and follow the Trainer login guide in this link: [How to Log In & Troubleshoot Password Issues as Trainer](https://trainerportal.ivet.edu.au/en/how-to-log-in-troubleshoot-password-issues-as-trainer?hsLang=en) **1.2)** Once you have clicked on the **Coordinator Login** button, you will be redirected to this screen, where you will need to enter your email and password: ![Picture20-Jan-19-2026-08-59-09-0576-AM](https://trainerportal.ivet.edu.au/hs-fs/hubfs/Picture20-Jan-19-2026-08-59-09-0576-AM.png?width=670&height=316&name=Picture20-Jan-19-2026-08-59-09-0576-AM.png) Click the eye icon next to the password field to reveal your password and confirm it has been entered correctly.     ### **2. How to Troubleshoot Common Login Issues** If you’re having trouble logging in, the tips below may help resolve the issue: - Ensure you are using Google Chrome or Firefox. Outdated or non-compatible internet browsers can prevent you from logging into the Portal. - Double-check your login details as provided in your welcome email for any spelling mistakes or incorrect characters. - Check the password you are using and ensure you don’t have Caps Lock on when it doesn’t need to be. - Ensure you are selecting the correct option to log in. On the login page, it will provide you with options to log in as a Coordinator, Trainer, or Student. If you have roles as **both Coordinator and Trainer** in our system, it's important to note that you need to log in to the Portal **as a Coordinator** to access your Coordinator tools and information. - Try clearing or deleting your browser history including your ‘cached’ files and media. You can visit this website for further instruction: [Clear cache & cookies](https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop) - If you are continually receiving the logged-out error message, it may be an issue with the computer clock and time zone not matching the State you are located in.   ### **3. How to Reset Your Password** If you’re still unable to log in after trying the steps above, a password reset may be required. In line with our security policy, we're unable to access or reset your password for you. Please follow the simple steps in the guide below to reset your password. **3.1)** First, click on the **Forgot Password?** link below the Password box. ![Picture19-Jan-19-2026-08-59-09-5483-AM](https://trainerportal.ivet.edu.au/hs-fs/hubfs/Picture19-Jan-19-2026-08-59-09-5483-AM.png?width=670&height=316&name=Picture19-Jan-19-2026-08-59-09-5483-AM.png)   **3.2)** Next, enter the email address associated with your account, which will receive the password reset link. Then click on the **Reset Password** button. ![Picture21-Jan-19-2026-09-03-12-1546-AM](https://trainerportal.ivet.edu.au/hs-fs/hubfs/Picture21-Jan-19-2026-09-03-12-1546-AM.png?width=670&height=313&name=Picture21-Jan-19-2026-09-03-12-1546-AM.png)   **3.3)** The password reset link will be sent to your email address. If you don’t see the email, be sure to check your spam or junk folder. Click the **Change my password** link to set a new password.![Picture24-Jan-19-2026-09-17-47-6581-AM](https://trainerportal.ivet.edu.au/hs-fs/hubfs/Picture24-Jan-19-2026-09-17-47-6581-AM.png?width=670&height=230&name=Picture24-Jan-19-2026-09-17-47-6581-AM.png) The password reset link **may expire after a period of time**. If this happens or you don’t receive the email, simply click the **Reset Password** button again to request a new link.   **3.4)** Enter your new password, confirm the password, and click the Change password button to complete the process. ![Picture7-Jan-07-2026-06-54-35-1594-AM](https://trainerportal.ivet.edu.au/hs-fs/hubfs/Picture7-Jan-07-2026-06-54-35-1594-AM.png?width=670&height=316&name=Picture7-Jan-07-2026-06-54-35-1594-AM.png)     ### **4. How to Contact IVET for Support** If you’re still unable to log in or resolve your password issue after following the steps above, please contact IVET for further assistance. You can email us at admin@ivet.edu.au or call **1300 000 823**, and our Customer Service Officers will be happy to assist you. - [Login & Navigation](https://trainerportal.ivet.edu.au/en/login-navigation?hsLang=en#main-content) - [Login & Navigation (as Trainer)](https://trainerportal.ivet.edu.au/en/login-navigation?hsLang=en#login-navigation-as-trainer) - [Login (as Both Coordinator & Trainer)](https://trainerportal.ivet.edu.au/en/login-navigation?hsLang=en#login-as-both-coordinator-trainer) - [Managing Your Class](https://trainerportal.ivet.edu.au/en/managing-your-class?hsLang=en#main-content) - [Creating Classes](https://trainerportal.ivet.edu.au/en/managing-your-class?hsLang=en#creating-classes) - [Naming Your Class](https://trainerportal.ivet.edu.au/en/managing-your-class?hsLang=en#naming-your-class) - [Student Enrolment](https://trainerportal.ivet.edu.au/en/managing-your-class?hsLang=en#student-enrolment) - [Learner Support](https://trainerportal.ivet.edu.au/en/managing-your-class?hsLang=en#learner-support) - [Student Progress](https://trainerportal.ivet.edu.au/en/managing-your-class?hsLang=en#student-progress) - [Course Resources](https://trainerportal.ivet.edu.au/en/course-resources?hsLang=en) - [Delivering Your Courses](https://trainerportal.ivet.edu.au/en/delivering-your-courses?hsLang=en#main-content) - [Activating Units](https://trainerportal.ivet.edu.au/en/delivering-your-courses?hsLang=en#activating-units) - [Delivering Unit Resources](https://trainerportal.ivet.edu.au/en/delivering-your-courses?hsLang=en#delivering-unit-resources) - [Assessments](https://trainerportal.ivet.edu.au/en/delivering-your-courses?hsLang=en#assessments) - [Observations](https://trainerportal.ivet.edu.au/en/delivering-your-courses?hsLang=en#observations) - [Trainer Credentials](https://trainerportal.ivet.edu.au/en/trainer-credentials?hsLang=en#main-content) - [Completing Your Trainer Form](https://trainerportal.ivet.edu.au/en/trainer-credentials?hsLang=en#completing-your-trainer-form) - [Coordinator Overview](https://trainerportal.ivet.edu.au/en/coordinator-overview?hsLang=en#main-content) - [Dashboard Overview](https://trainerportal.ivet.edu.au/en/coordinator-overview?hsLang=en#dashboard-overview) - [Class Dashboard](https://trainerportal.ivet.edu.au/en/coordinator-overview?hsLang=en#class-dashboard) - [Account & Support Settings](https://trainerportal.ivet.edu.au/en/account-support-settings?hsLang=en#main-content) - [Account Settings](https://trainerportal.ivet.edu.au/en/account-support-settings?hsLang=en#account-settings) - [Support Pages](https://trainerportal.ivet.edu.au/en/account-support-settings?hsLang=en#support-pages) - [Engagements](https://trainerportal.ivet.edu.au/en/account-support-settings?hsLang=en#engagements) - [Support](https://trainerportal.ivet.edu.au/en/support?hsLang=en) [![Chill listening crop-3](https://trainerportal.ivet.edu.au/hs-fs/hubfs/Ivet-Logo_3.png?width=30&height=23&name=Ivet-Logo_3.png "Chill listening crop-3")](https://www.ivetinstitute.com.au) RTO: 40548 Copyright © 2026, IVET Group