Having Trouble Logging In?

Here are some tips and tricks to help you overcome this issue:

• Ensure you are using Google Chrome or Firefox. Outdated or non-compatible internet browsers can prevent you from logging into the portal.
• Check the username you are using as provided in your welcome email for any spelling mistakes or incorrect characters.
• Check the password you are using and ensure you don’t have Caps Lock on when it doesn’t need to be.
• Ensure you are selecting the correct option to log in. On the login page, it will provide you with options to log in as a Coordinator, Trainer, or Student.
  If you have roles as both Coordinator and Trainer in our system, it's important to note that you need to log in to the Portal as a Coordinator to access your Coordinator tools and information.
• Try clearing or deleting your browser history including your ‘cached’ files and media. You can visit this website for further instruction: Clear cache & cookies
• If you are continually receiving the logged-out error message, it may be an issue with the computer clock and time zone not matching the State you are located in.

If you’re still having issues after trying the steps above, you can email us at admin@ivet.edu.au, call us on 1300 000 823 or complete the Contact IVET form on our website and our helpful Customer Service Officers will be able to assist you.